Privacy Policy At DEVANUM

Introduction

Welcome to DEVANUM. We are a specialized AI Engineering agency building advanced large language models, agentic workflows, and intelligent software systems for a global clientele across Pakistan, the USA, the UK, and Singapore.

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of our website and services.

By using DEVANUM services, you consent to the practices described in this policy. When we use words like "we," "us," or "our," we are referring to the DEVANUM entity responsible for your information under this Privacy Policy.

2. Data We Collect

To provide our advanced AI solutions, we require certain personal data. The information we collect falls into three main categories:

Information You Provide Directly

• Contact Information: Name, professional email address, phone number, physical address, and company affiliation.
• Account Credentials: If applicable, your DEVANUM portal username and encrypted password.
• Service Data: Project details, communication preferences, and any files or data shared directly for the development of AI models (e.g., proprietary datasets for fine-tuning).
• Job Application Data: If applying via our portal, this includes your CV, cover letter, portfolio links, and other relevant information.

Information We Collect Automatically

As you navigate our digital platforms, we collect data using automated means, including cookies, web beacons, and server logs.

• Usage Data: Pages visited, time spent on site, referring URL, links clicked, and interaction frequency.
• Technical Data: IP address, browser type and version, device type, operating system, and geographic location.

Information from Third Parties

We may receive professional information about you from trusted third-party partners (e.g., marketing agencies or technical services providers) for business development and verification purposes.

3. How We Use Data

DEVANUM uses the collected data for the following legitimate business purposes:

• Providing Services: Developing custom LLMs, autonomous agents, and intelligent systems. Monitoring system performance, model accuracy, and optimizing latency.
• Communication: Responding to inquiries, providing project updates, and sending technical notices. Sending marketing communications, which you can opt out of at any time.
• Operations & Improvement: Analyzing usage data to improve our website, platforms, and proprietary AI tools. Internal training and QA on anonymous or aggregated data sets.
• Compliance & Legal: Adhering to relevant local laws across our areas of operation. Preventing fraud, managing risk, and securing our infrastructure.

4. International Transfers

DEVANUM operates internationally, with specialized teams located in:

• Lahore & Islamabad, Pakistan
• Austin, TX & New York, USA
• London & Manchester, UK
• Singapore

Your information may be transferred across these borders to facilitate optimal service delivery and collaboration. DEVANUM ensures that all cross-border transfers comply with local data protection laws (e.g., UK/EU GDPR and Singapore's PDPA), using Standard Contractual Clauses (SCCs) and robust organizational security measures.

5. Data Security

We employ state-of-the-art administrative, technical, and physical security measures to protect your data. Your connection to our platforms is secured using 256-bit SSL encryption.

We utilize advanced Identity & Access Management (IAM) and zero-trust security frameworks. This ensures that proprietary datasets shared for fine-tuning or AI agent development are kept isolated and are never used for training other client models without explicit permission.

Access is strictly controlled on a need-to-know basis for critical development or security personnel.

6. Your Rights

Depending on your location, you possess strong rights over your personal data. These generally include:

• Access: The right to request copies of your personal data we hold.
• Rectification: The right to correct inaccurate or incomplete data.
• Erasure: The right to request the deletion of your data, subject to certain exceptions (e.g., for technical security or regulatory requirements).
• Restriction: The right to restrict the processing of your personal information in specific situations.
• Portability: The right to request that we transfer your data in a machine-readable format.

To exercise these rights, please contact our Data Protection Officer (DPO).

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Global Data Protection Team directly.